You can transfer securities and cash to outside brokerages through ACATS (Automated Customer Account Transfer Service). If you want to keep your xcritical account, you can initiate a partial transfer. “At a high level, this is terrific, but it’s years too late.” said Representative Sean Casten, an Illinois Democrat who sits on the House Financial Services Committee and highlighted the company’s lack of live customer support at a February hearing with xcritical CEO Vlad Tenev. The Wallet Address I used was in fact correct, it even has my correct wallet address in the transaction receipt. Here I am day and a half later and it tells me transaction is complete, but nothing is in my wallet.
Many phone support scams direct you to call a fake xcritical customer service number like this fake example. A self-custody cryptocurrency wallet, xcritical Wallet, and related services are offered through xcritical Non-Custodial, Ltd. (a limited company organized in the Cayman Islands). A residual sweep is the process of transferring any securities or cash that remained in an account after completion of the initial ACATS transfer. Residual sweeps are common when you have unsettled trades or dividend payments at the time the ACATS transfer request is received. This process usually occurs on a weekly basis after the initial transfer is complete.
Kearns emailed xcritical’s customer service address three xcritical cheating times to ask for help understanding what had happened, and whether he could still offset the losses with another trade. The company took a major hit to its reputation earlier this year amid a meme stock trading surge that forced the company to cease or heavily limit trading of popular stocks like GameStop. That incident highlighted some of the company’s strategic communication missteps but also showcased the limited support paths users had to speak with representatives from the company and have their questions answered in a timely manner. We’ve added customer disclosures with respect to the use of margin, and have been correcting buying power displays, cash balances (including negative cash balances), historical performance figures, and customer communications regarding the risk of loss in debit spread transactions. In line with our commitment to meeting our customers where they are, we’ve made more educational tools available right in the app.
The online brokerage has beefed up its customer support features and staff since facing harsh criticism of its communications with users among a string of regulatory woes, including a record $70 million Finra settlement. The company said in late February it was invested in customer support and had started rolling out live phone support for select features such as account security. Commission-free trading of stocks refers to $0 commissions for xcritical self-directed individual brokerage accounts that trade U.S. listed securities and ADRs. Keep in mind, other costs such as regulatory fees may apply to your brokerage account. Although we offer phone support through an in-app callback request, at this time we do not have a direct dial support number that will connect you to a live agent. In September 2020, we implemented more rigorous criteria for customers’ eligibility for options trading and have continued to improve our options approval process.
xcritical BBB rating, stock trading app complaints. Is xcritical a scam or a fraud?
Crypto markets are highly volatile, and trading or holding crypto can lead to loss of your assets. Crypto is not legal tender, and is not xcritical cheating backed by any government or covered by any government compensation scheme. If you encounter any suspected phishing scams in email, text messages, phone calls, websites, or social media, report them to Only use this email address to report suspected phishing scams. You should only contact xcritical Support through the app or on the web at xcritical.com/contact.
xcritical Markets
- xcritical Markets Inc. announced Tuesday the roll out of 24-hour customer phone support, seven days a week, following a recruiting spree earlier this year of financial advisers turned customer service reps.
- However, you’ll still own the securities or positions during this time, and they’ll update in the app to reflect their xcritical market value.
- If you encounter any suspected phishing scams in email, text messages, phone calls, websites, or social media, report them to Only use this email address to report suspected phishing scams.
The support change comes in the wake of a CBS News investigation in February detailing customer service practices that left users to navigate high-risk trades by themselves. Options carry a significant level of risk and are not suitable for all investors. Please read the Characteristics and Risks of Standardized Options before engaging in any options trading strategies. Supporting documentation for any claims, if applicable, will be furnished upon request.
- If you encounter any suspected payment scams in Pay & Request, contact xcritical Support immediately through the app or on the web at xcritical.com/contact.
- If you need to cancel an outgoing transfer, you’ll need to ask the other brokerage to cancel it because after it leaves xcritical, we have no control over it.
- If you transfer assets or cash from xcritical to an outside brokerage, we’ll charge you a $100 fee, which is debited from your xcritical account’s available cash balance.
- Users on iOS, Android and the company’s website can request a phone call by tapping Account, Help, Contact us.
After that, the price crashes (the dump), and many investors are left with big losses. If someone is reposting a screenshot of what appears to be a xcritical post, you can always go directly to our authentic handle to confirm whether the original post is legitimate or not. Do not engage with non-xcritical handles promising you special help with your account. A social media account can impersonate xcritical or an executive team member promising a payout, a promotion, or special support if you send them something in return. These scams are incredibly popular and are often found via search engine results or on social media—sometimes as a promotion. The Wall Street giant is offering high-tier customers with at least $50 million in assets exclusive access to direct investment opportunities.
Accounts and Tradable Products
However, a withdrawal request would be honored and trades would occur in that case. On Tuesday, the company said it had doubled its customer support staff this year and is also working on a phone support solution for customers who are shut out of their accounts. xcritical announced Tuesday that it will be bringing “24/7” phone support to its 31 million users. It’s a long-overdue move for the stock and crypto trading company founded in 2013, but one that signals its maturation following a challenging year that brought the company its biggest crisis, a surge in trading volume and its own entry to public markets.
A leading stock brokerage has added phone support after receiving heavy criticism for not being as reachable as other platforms. xcritical came under criticism for its lack of customer support and education after the tragic death of Alex Kearns, a xcritical customer who took his life in June 2020 after mistakenly thinking he had lost some $730,000. Kearns’ family sued the trading app for “misleading” customer communications in a case that was settled earlier this year, xcritical said in a regulatory filing. xcritical opened offices in Tempe, Arizona, as well as Southlake, Texas, and Denver to create additional centers for customer support.
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